Privacy Policy
ForQuest Solutions LLC
Effective Date: February 5, 2026
CONTENTS
- 1. Introduction
- 2. Information We Collect
- 3. Plaicel™ Product — Data Collection & Processing
- 4. How We Use Your Information
- 5. Cookies & Tracking Technologies
- 6. Sharing of Information
- 7. Data Security
- 8. Data Retention
- 9. Your Rights & Choices
- 10. Third-Party Links & Services
- 11. Children's Privacy
- 12. Changes to This Policy
- 13. Microsoft Marketplace — Customer Data
- 14. Contact Us
1. Introduction
ForQuest Solutions LLC (“ForQuest,” “we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website at forquestsolutions.com, use our software products (including Plaicel™ and ProfitCy®), engage our consulting services, or otherwise interact with us.
By accessing or using our website and services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with the terms of this policy, please discontinue use of our website and services.
2. Information We Collect
Information You Provide Directly
We may collect personal information that you voluntarily provide to us, including when you:
- Fill out a contact form, demo request, or inquiry form on our website
- Subscribe to our newsletter or marketing communications
- Engage us for consulting, implementation, or support services
- Register for or use our software products, including Plaicel™ and ProfitCy®
- Communicate with us via email, phone, or other channels
This information may include your name, email address, phone number, company name, job title, and any other details you choose to provide.
Information Collected Automatically
When you visit our website, we may automatically collect certain technical information, including:
- IP address and approximate geographic location
- Browser type, version, and operating system
- Pages visited, time spent on pages, and navigation paths
- Referring website or source
- Device identifiers and screen resolution
Information from Third Parties
We may receive information about you from third-party sources such as business partners, marketing platforms, analytics providers, and publicly available databases. This information may be combined with the data we collect directly.
3. Plaicel™ Product — Data Collection & Processing
Plaicel™ is ForQuest Solutions’ Microsoft Excel add-in that connects Microsoft Excel to IBM Planning Analytics (TM1) environments. This section describes specifically how Plaicel handles data in the context of your Microsoft 365 and IBM Planning Analytics environments.
Data Plaicel Accesses
When you use Plaicel, the add-in may access or process the following categories of data:
- Excel Workbook Data: Cell values, named ranges, table structures, and formulas within workbooks where Plaicel is actively used to read from or write to IBM Planning Analytics
- IBM Planning Analytics Connection Credentials: Server URL, port, and authentication credentials you provide to establish a connection to your TM1 environment. These credentials are stored locally on your device or within your organization’s infrastructure and are never transmitted to ForQuest servers
- TM1 Cube and Dimension Data: Planning data, dimension members, and cube values retrieved from or written to your IBM Planning Analytics environment during normal add-in operation
- Microsoft 365 Account Information: Basic Microsoft account identity information (name, email) used for licensing verification and product authentication where applicable
- Usage Telemetry: Anonymized feature usage data, error logs, and performance metrics used to improve product stability and functionality. No planning data or business data is included in telemetry
Data Plaicel Does Not Access
- Plaicel does not access, read, or transmit workbook content unrelated to active TM1 operations
- Plaicel does not access other Microsoft 365 applications, files, or services beyond the active Excel session
- Plaicel does not collect, store, or transmit your IBM Planning Analytics planning data to ForQuest Solutions or any third party
- Plaicel does not access your email, calendar, contacts, or any Microsoft 365 data outside of Excel
Data Processing Location
All connections between Plaicel and your IBM Planning Analytics environment are made directly from your device to your TM1 server. ForQuest Solutions does not act as an intermediary for your planning data. Licensing and authentication services may connect to ForQuest or Microsoft Azure-hosted services solely for product verification purposes.
Microsoft 365 Permissions
Plaicel requests only the minimum Microsoft 365 permissions necessary to operate. These permissions are disclosed in the Microsoft AppSource listing and are reviewed as part of Microsoft’s certification process. You may revoke these permissions at any time through your Microsoft 365 admin center.
4. How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To provide, maintain, and improve our consulting services, software products, and customer support
- Communication: To respond to your inquiries, send service-related notices, and provide requested information about our solutions
- Marketing: To send promotional materials, newsletters, and updates about our services and products, where you have consented to receive such communications
- Analytics: To understand how our website and services are used, identify trends, and improve user experience
- Security: To protect our website, services, users, and business operations from fraudulent, unauthorized, or illegal activity
- Legal Compliance: To comply with applicable laws, regulations, and legal processes
- Product Improvement: To develop, test, and enhance our software products and service offerings
5. Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user behavior. These may include:
- Essential Cookies: Necessary for website functionality, such as session management and security
- Analytics Cookies: Used to collect aggregated data about website usage through services such as Google Analytics
- Marketing Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
6. Sharing of Information
We do not sell your personal information. We may share your information in the following limited circumstances:
- Service Providers: With trusted third-party vendors who perform services on our behalf, such as website hosting, email delivery, analytics, and cloud infrastructure providers (e.g., Microsoft Azure). These parties are contractually obligated to protect your information.
- Business Partners: With technology partners, including IBM, solely as necessary to deliver our solutions and services to you
- Legal Requirements: When required by law, regulation, legal process, or governmental request
- Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction
- Protection of Rights: When we believe disclosure is necessary to protect our rights, property, safety, or the rights of others
7. Data Security
We implement industry-standard technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption in transit and at rest, access controls, secure authentication protocols, and regular security assessments.
While we strive to protect your information, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security but are committed to maintaining commercially reasonable safeguards.
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with our legal and contractual obligations, resolve disputes, and enforce our agreements. When personal information is no longer needed, we will securely delete or anonymize it in accordance with our data retention practices.
9. Your Rights & Choices
Depending on your location and applicable law, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete personal information
- Deletion: Request deletion of your personal information, subject to certain legal exceptions
- Opt-Out: Unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in any email or contacting us directly
- Data Portability: Request a copy of your data in a structured, commonly used format
- Restrict Processing: Request that we limit how we use your personal information
To exercise any of these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
California Residents: Under the California Consumer Privacy Act (CCPA), you have the right to know what personal information is collected, request its deletion, and opt out of the sale of personal information. ForQuest Solutions does not sell personal information. To make a request, please contact us at the address below.
10. Third-Party Links & Services
Our website may contain links to third-party websites, applications, or services that are not operated by ForQuest Solutions. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.
11. Children's Privacy
Our website and services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete such information promptly.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make material changes, we will update the “Effective Date” at the top of this page and, where appropriate, notify you via email or a prominent notice on our website. We encourage you to review this policy periodically.
13. Microsoft Marketplace — Customer Data
ForQuest Solutions offers Plaicel™ through the Microsoft Commercial Marketplace (AppSource and Azure Marketplace). This section describes how we handle data received in connection with Microsoft Marketplace transactions.
Data Received from Microsoft
When you purchase or acquire Plaicel through the Microsoft Commercial Marketplace, Microsoft may share your contact information and transaction details with us, including your name, email address, company name, and purchase details. This information is provided solely to fulfill our obligations as a Marketplace publisher.
How We Use Microsoft-Provided Data
Customer contact information and data received from Microsoft through the Marketplace will be used solely for the following purposes:
- Fulfilling your purchase and activating your Plaicel license
- Providing product support, onboarding, and customer service related to your Marketplace acquisition
- Responding to inquiries about Plaicel or other ForQuest Solutions products available in the Marketplace
- Sending transactional communications required to deliver the purchased service
We will not use Microsoft-provided customer contact information to direct you to purchase products on competing marketplaces, nor will we use it for unsolicited marketing without your explicit consent.
Microsoft's Role
Microsoft operates the Marketplace platform and has its own privacy practices governing the transaction experience. Please review the Microsoft Commercial Marketplace Terms of Use and the Microsoft Privacy Statement for information about how Microsoft handles your data during the Marketplace experience. ForQuest Solutions is solely responsible for data handling after it is received from Microsoft in connection with your purchase.
End User License Agreement
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
ForQuest Solutions LLC
Email: info@forquestsolutions.com
Website: forquestsolutions.com