PAXcel™ is live on Microsoft AppSource — the only IBM Planning Analytics Excel Add-In that works in Excel Web and Desktop
PAXCEL™ SUPPORT

Get Help with PAXcel™

Setup guides, troubleshooting, and direct support for your IBM Planning Analytics Excel Web Add-In.

SUPPORT TICKET #4821
REST API ConfigurationResolved
SSO Authentication SetupResolved
Hybrid Connection ConfigIn Progress
RESPONSE TIME
4 hrsavg. first response
92% resolved within 24 hours
Support Team Online

Email Support

Send us a detailed description of your issue and we'll respond within one business day.

Support Hours

Monday through Friday, 9:00 AM – 6:00 PM Eastern Time. Response within one business day for all inquiries.

Documentation

Setup guides, configuration reference, and troubleshooting for PAXcel™ deployments.

FREQUENTLY ASKED QUESTIONS

Common Questions About PAXcel™

PAXcel™ requires a Microsoft 365 subscription (Business, Enterprise, or Education) and an IBM Planning Analytics license (Cloud, Local, or as a Service). For on-premise TM1 servers, the REST API must be enabled via the HTTPPortNumber setting in tm1s.cfg.
PAXcel™ works in Excel Online (browser), Excel Desktop on Windows, and Excel Desktop on Mac. It runs as a modern Office.js web add-in, so it works anywhere Microsoft 365 is supported.
Your Microsoft 365 administrator can deploy PAXcel™ through the admin center (Settings → Integrated apps), or individual users can install it from the Office Add-ins store within Excel. Open Excel, go to the Home ribbon, and click “Add-ins” to search for PAXcel.
PAXcel™ uses Azure Hybrid Connections to reach on-premise TM1 servers without exposing them to the public internet. Your IT administrator configures the Hybrid Connection Manager on a server within your network that has access to the TM1 server.
PAXcel™ supports Native TM1 (Mode 1), CAM/Cognos (Mode 5), IBM Cloud API Key, OAuth 2.0, and OpenID Connect (OIDC). This covers on-premise, cloud, hybrid, and PA 3.x deployments.
No. PAXcel™ acts as a pass-through connection between Excel and your Planning Analytics server. Your data flows directly to your Excel session. PAXcel™ does not persist, cache, or store any Planning Analytics data on its servers.
Email [email protected] with a description of the issue or feature request. For bugs, include the steps to reproduce, any error messages, and which version of Excel and operating system you are using.
REQUIREMENTS

System Requirements

PAXcel™ is compatible with the following environments:

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WHY PAXCEL™