PLAICEL™ SUPPORT
Get Help with Plaicel™
Setup guides, troubleshooting, and direct support for your IBM Planning Analytics Excel Web Add-In.
SUPPORT TICKET #4821
REST API ConfigurationResolved
SSO Authentication SetupResolved
Hybrid Connection ConfigIn Progress
RESPONSE TIME
4 hrsavg. first response
92% resolved within 24 hours
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Email Support
Send us a detailed description of your issue and we'll respond within one business day.
Support Hours
Monday through Friday, 9:00 AM – 6:00 PM Eastern Time. Response within one business day for all inquiries.
Documentation
Setup guides, configuration reference, and troubleshooting for Plaicel™ deployments.
FREQUENTLY ASKED QUESTIONS
Common Questions About Plaicel™
Plaicel™ requires a Microsoft 365 subscription (Business, Enterprise, or Education) and an IBM Planning Analytics license (Cloud, Local, or as a Service). For on-premise TM1 servers, the REST API must be enabled via the HTTPPortNumber setting in tm1s.cfg.
Plaicel™ works in Excel Online (browser), Excel Desktop on Windows, and Excel Desktop on Mac. It runs as a modern Office.js web add-in, so it works anywhere Microsoft 365 is supported.
Your Microsoft 365 administrator can deploy Plaicel™ through the admin center (Settings → Integrated apps), or individual users can install it from the Office Add-ins store within Excel. Open Excel, go to the Home ribbon, and click “Add-ins” to search for Plaicel.
Plaicel™ uses Azure Hybrid Connections to reach on-premise TM1 servers without exposing them to the public internet. Your IT administrator configures the Hybrid Connection Manager on a server within your network that has access to the TM1 server.
Plaicel™ supports Native TM1 (Mode 1), CAM/Cognos (Mode 5), IBM Cloud API Key, OAuth 2.0, and OpenID Connect (OIDC). This covers on-premise, cloud, hybrid, and PA 3.x deployments.
No. Plaicel™ acts as a pass-through connection between Excel and your Planning Analytics server. Your data flows directly to your Excel session. Plaicel™ does not persist, cache, or store any Planning Analytics data on its servers.
Email [email protected] with a description of the issue or feature request. For bugs, include the steps to reproduce, any error messages, and which version of Excel and operating system you are using.
REQUIREMENTS
System Requirements
Plaicel™ is compatible with the following environments:
- Microsoft 365 subscription (Business, Enterprise, or Education)
- Excel Online, Excel Desktop (Windows), or Excel Desktop (Mac)
- IBM Planning Analytics Cloud, Local 2.0.x / 2.1.x, or PA 3.x
- TM1 REST API enabled (HTTPPortNumber configured in tm1s.cfg)
- HTTPS connectivity from client to Plaicel™ backend (Azure-hosted)
- Supported browsers: Microsoft Edge, Google Chrome, Safari
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